Online Video Help

Online training videos require Adobe Flash 10 and Java to play properly. Please make sure you have the most recent version of Adobe Flash and that Java is enabled in your browser.

Select the topic you require help on from the list below :-

Browser Support

The following browsers are recommended for viewing these training videos:

  • Internet Explorer 10+
  • Mozilla Firefox 3.5
  • Safari 6
  • Google Chrome 30+
  • Android 4.0+
  • iOS 6+
Apple iDevices (iPhone and iPad) are not currently supported.

Tips and Tricks

If you are unable to view the video or slides:

  • Refresh your browser window one or more times (click the refresh button at the top of your browser)
  • Hard Refresh: control + F5 or control + shift + r (for macs: command + F5 or command + shift + r)
  • Make sure you have Adobe Flash 10 installed and Java is enabled
  • Try using a different browser
  • If your video starts but does not finish, please view our Video Playback Problems page

If you hear audio, but the video is not visible:

  • Refresh your browser window (you may have to refresh more than once)

Contact Us


Phone: 1-800-272-2044

Last modified: Thursday, March 2, 2017, 1:11 PM